How to Say ‘Sorry’ with Authenticity and Meaning

‘Sorry’. It’s a five-letter word that has a multitude of meanings. But whether we realise it or not, it’s one of the most overused and misused words in our vocabulary. It even has a name: the sorry-reflex, also known as the “I’m sorry syndrome”. If you think about it, how many times do you hear … Continue reading How to Say ‘Sorry’ with Authenticity and Meaning